Shipping, Return & Exchange Policy
Last updated: 5th Feb 2021
We provide fast transport to all places within Australia. Usually all orders are prepared and shipped out and about within 2 working days. Shipping and handling fees rely on the number of items bought and the method of shipping that you choose. Weather delays or other factors beyond our control may influence delivery times and so are uncontrollable.
When will my order ship?
After we receive your payment, we would ship the package from warehouse within 48 hours and send the tracking number into the e-mail.
How can I trace my own order?
Once your get is shipped out, you'll receive an email from us. In this electronic mail, there should be the checking information for your bundles as well as the website where you can trace your purchase.
Cancellations
Should you wish to cancel your own order, you must email us immediately. Majority of order placed are dispatched inside 1-2 days from the purchase date. Shipped order placed cannot be cancelled.
Returns
In the unlikely celebration of manufacturing faults, we would replace the products totally free to the customer. To send back an item, you must email us and inform us of the reason. We will and then provide you with further instructions. You can return a product for up to 14 days from the date you purchased it. You are required to bring receipts and with tag. Shipping fees and return shipping charges needs to be paid by customer.
Exchanges
If you are not 100% satisfied with your purchase, you can return the product and exchange the product for another one, is it similar or not but it should not be used. To exchange a product, you should email us and signify of the reason. We will then provide you with more instructions. The goods could be exchanged within 14 days of the receipt date provided they tend to be unworn and in the original problem with all the original presentation and labels. While returning an item with an exchange, please keep your name, address, contact number and instructions are clearly indicated. Just about all shipping costs associated with the particular exchange of goods will be the responsibility of the customer.
In-store Purchases
Purchases made in-store at Himalaya Store may only be returned in-store.
In addition to meeting the Return Conditions as above, please note that if you paid for your item(s) using a debit or credit card and are seeking a refund, the same cardholder and the same credit or debit card used for your original purchase are required as your refund will be processed in the same manner as original payment. You must also present your original purchase receipt.
Online Purchases
You are welcome to return items purchased from us online via Post, or in person at Himalaya Store. If you ordered online, and paid using AfterPay, or a credit/debit card, using PayPal, one of our store representatives can assist you regarding your return and exchange item. This also applies our above Cancellations, Returns and Exchanges policies.
Contact Us
If you have any enquiries regarding your return or our Returns Policy, you may contact our customer service team via the information provided on our Contact page.